FAQ AND POLICIES

Quick answers before booking, what to expect, and our booking policies

BOOKING BASICS

What services do you offer?

Injectables and skin treatments including Botox, dermal filler, PRP, microneedling, skin boosters, fat dissolving, and wellness therapies.

If you’re unsure, start with a consultation. We’ll talk through your goals and choose the best option, then you can book with confidence.

Walk ins may be accommodated when available, but booking is strongly recommended to ensure time, availability, and the right treatment plan. The easiest way is to book an appointment, or message first to check same day availability.

Skin City is located inside Epiphany Spa & Wellness in Oakville.
1400 Cornwall Rd, Unit 15, Oakville, ON L6J 7W5

Most appointments are 30 to 60 minutes depending on the service. Consultations are typically 15 to 30 minutes.

RESULTS + WHAT TO EXPECT

Does it hurt?

Most treatments are very tolerable. Numbing can be used when appropriate, and I’ll talk you through what to expect.

Many treatments have minimal downtime. For others, you may have a few days of redness, sensitivity, or mild swelling. I’ll review what to expect before we begin so you can plan around it.

  • Botox: results start in 3 to 5 days, full result at 14 days.

  • Filler: immediate with refinement as it settles over 1 to 2 weeks.

  • Microneedling: glow can show within a week, bigger changes build over 4 to 6 weeks and with a series.

  • PRP: typically builds gradually over several weeks, best results with a series.

  • Skin boosters: skin quality improves gradually over 2 to 4 weeks, often best as a series.

    For other treatments, your expected timeline will be reviewed during your appointment so you know exactly what to expect.

    Results vary from person to person, and no specific outcome can be guaranteed. We’ll review what’s realistic for you before treatment.

     

     

Skin City is located inside Epiphany Spa & Wellness in Oakville.
1400 Cornwall Rd, Unit 15, Oakville, ON L6J 7W5

Timing

I have an event coming up, when should I book?

Let me know your date and the treatment you’re considering. We’ll choose timing that gives you a comfortable buffer.

  • Botox: avoid intense exercise for 24 hours

  • Filler: avoid intense exercise for 24 hours

  • Microneedling and PRP: avoid intense exercise for 24 to 48 hours

POLICIES

Health intake and assessment

A health intake and assessment is required before treatment. If anything changes before your appointment, please let me know.

If you’re late, we may need to shorten your appointment or reschedule to keep the day on time.

Please provide at least 24 hours notice to cancel or reschedule. Late cancellations may be subject to a fee.

No shows may be charged a fee, and future bookings may require a deposit.

Some appointments may require a deposit to secure your time. Deposits are applied to your appointment total.

Services are non-refundable. If you have concerns after treatment, reach out so we can assess and guide you.

Ready When You Are

Book directly, or startwith a free consult if you want guidance.

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