FAQ AND POLICIES

Quick answers before booking, what to expect, and our booking policies

BOOKING BASICS

What services do you offer?

Injectables and skin treatments including Botox, dermal filler, PRP, microneedling, skin boosters, fat dissolving, and wellness therapies.

If you’re unsure, start with a consultation. We’ll talk through your goals and choose the best option, then you can book with confidence.

Walk ins may be accommodated when available, but booking is strongly recommended to ensure time, availability, and the right treatment plan. The easiest way is to book an appointment, or message first to check same day availability.

Skin City is located inside Epiphany Spa & Wellness in Oakville.
1400 Cornwall Rd, Unit 15, Oakville, ON L6J 7W5

Most appointments are 30 to 60 minutes depending on the service. Consultations are typically 15 to 30 minutes.

RESULTS + WHAT TO EXPECT

Does it hurt?

Most treatments are very tolerable. Numbing can be used when appropriate, and I’ll talk you through what to expect.

Many treatments have minimal downtime. For others, you may have a few days of redness, sensitivity, or mild swelling. I’ll review what to expect before we begin so you can plan around it.

  • Botox: results start in 3 to 5 days, full result at 14 days.

  • Filler: immediate with refinement as it settles over 1 to 2 weeks.

  • Microneedling: glow can show within a week, bigger changes build over 4 to 6 weeks and with a series.

  • PRP: typically builds gradually over several weeks, best results with a series.

  • Skin boosters: skin quality improves gradually over 2 to 4 weeks, often best as a series.

    For other treatments, your expected timeline will be reviewed during your appointment so you know exactly what to expect.

    Results vary from person to person, and no specific outcome can be guaranteed. We’ll review what’s realistic for you before treatment.

     

     

Skin City is located inside Epiphany Spa & Wellness in Oakville.
1400 Cornwall Rd, Unit 15, Oakville, ON L6J 7W5

Timing

I have an event coming up, when should I book?

Let me know your date and the treatment you’re considering. We’ll choose timing that gives you a comfortable buffer.

  • Botox: avoid intense exercise for 24 hours

  • Filler: avoid intense exercise for 24 hours

  • Microneedling and PRP: avoid intense exercise for 24 to 48 hours

POLICIES

Health intake and assessment

A health intake and assessment is required before treatment. If anything changes before your appointment, please let me know.

If you’re late, we may need to shorten your appointment or reschedule to keep the day on time.

Please provide at least 24 hours notice to cancel or reschedule. Late cancellations may be subject to a fee.

No shows may be charged a fee, and future bookings may require a deposit.

Some appointments may require a deposit to secure your time. Deposits are applied to your appointment total.

Services are non-refundable. If you have concerns after treatment, reach out so we can assess and guide you.

Ready When You Are

Book directly, or startwith a free consult if you want guidance.

Testimonials

Our Clients Love Us

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sherry hutley profile picture
sherry hutley
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Paul’s professional he listens and he knows what he’s doing. It’s not easy starting with a new provider, but he takes the time to explain things and does amazing work. I would strongly recommend him if you’re looking for someone you can trust to provide amazing results.
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Lisa profile picture
Lisa
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Highly recommended!!!! I drive from Toronto to see Nurse Paul because as a former healthcare worker I can say confidently that he is skilled and knowledgeable. My daughter (also a healthcare worker) had a coworker recommend Paul and we went together for Botox. We came away from our first visit with trust in his knowledge and clinical skill and we saw that he genuinely cares about making sure you have the absolute best results possible. His aftercare follow-ups and our subsequent visits have only strengthened our opinions. On top of all that he is a lovely person!
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Rere Alob profile picture
Rere Alob
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I had great experience with skin city I went to get Botox the results are amazing he did amazing job I’m so happy with it he was very knowledgeable about what I need, he answered all my questions love love this place definitely coming again for new treatments 💗💗
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J profile picture
J
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After searching for the right injector to address my under eyes and volume loss, I finally found Paul at Skin City. I wish I had come to him sooner. During my consultation, he took the time to thoroughly assess my face, explain his recommendations, and was upfront about pricing. He added volume to my midface and treated my tear throughs, and the improvement has made me look much less tired while still looking like myself. The results are natural, and I’m really happy with how everything turned out. I’ll definitely be coming back for future treatments such as PRP and other procedures to build upon the work he’s done. If you’re looking for someone who is knowledgeable, honest, and takes a conservative, natural approach, I’d highly recommend Paul.
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justina oladotun profile picture
justina oladotun
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I had my first Botox treatment with Paul for my forehead, and it was a great experience. He was professional, knowledgeable, and made me feel comfortable throughout the appointment. As someone with darker skin, I wanted natural-looking results, and Paul delivered exactly that. My forehead looks smooth and refreshed without looking frozen or overdone. I'm very happy with the results I must say. Thank you Paul 🙏
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Andrew Walker profile picture
Andrew Walker
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Nurse Paul was very knowledgeable and provided an excellent first treatment experience.
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Mel profile picture
Mel
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I cannot recommend Nurse Paul highly enough! From the very first advertisement that caught my attention, I knew I was dealing with a professional practice. Every message was answered promptly, making the entire experience smooth and stress-free. Nurse Paul is exceptional. His personality is warm, welcoming, and genuinely caring, while his expertise and knowledge are evident in everything he does. He takes the time to answer questions, explain things clearly, and ensure you feel comfortable and confident throughout the process. The level of service I received was outstanding from start to finish. If you’re looking for someone who is professional, knowledgeable, responsive, and truly cares about their clients, Nurse Paul is the person to see. Thank you for such an amazing experience!
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Xochitl Macias Rodriguez profile picture
Xochitl Macias Rodriguez
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Great experience with Paul. Very professional, attentive, and knowledgeable. He made me feel comfortable and the results look natural. Highly recommend!
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Hala Masri profile picture
Hala Masri
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I have a great experience at Skin City, I have been there several times .Paul is very skilled and professional, the treatment was exceptional never had bruising or swelling, he is talented, always recommends the right treatment that is suitable for you.he follows up after each appointment, he replies to messages within very reasonable time. I always recommend Skin City to all my friends and family.
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Bridget Oakes profile picture
Bridget Oakes
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The best skin care around, owner really shows his knowledge by answering absolutley every question professionally and comes up with an amazing treatment plan every time!